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We are here to make your experience at Aztro as easy as possible, and let you focus on creating more amazing products.
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General questions about getting your products onto our site, managing them, and receiving orders and getting paid.
While our site makes it simple for multiple buyers to find and buy products at different price levels, getting that to work behind the scenes requires some technical magic. To avoid any improper configuration, we require all new brands to pay a one-time fee to get their Profile and Products on board.
Moving forward, you will be able to update your products yourself with our guide's help (which will be provided upon onboarding) or submit a new request through the links below.
Note: You need to have been approved before submitting your materials.
To set up your products on Aztro, there is a few steps to follow. Follow the steps below
1. Prepare your Product Information.
Use the Integration sheet for the desired market you want to sell:
Within the form, you will find the option to submit images via a cloud link. Please ensure your products are organized and named according to the name you use in the integration sheet. You may supply one link as long as products are categorized accordingly when downloaded.
If you want to dictate the way your images are set into our square format, you can download the Photoshop Template below and provide it to us.
All integration forms need to be completed their totality, and the information delivered in the same format as the original file. Linesheets, third party forms, or other types of formats will not be accepted.
Approximate time to complete form: 1 min /product (Depending on the number of products you have)
All shipping fees through Aztro are charged upfront for brand selling Wholesale. To charge the shipping cost in accordance with your carrier rates, you will need to submit our Shipping Configuration form. Here you will be able to set up ranges and cost per destination. Following this you will need to provide some basic information about the terms in which you ship.
Approximate time: 20 min
If your products fall under our Furniture, Lighting, Rugs, and other large or heavy merchandize, your items will require for a quote prior to generating the order.
Upon acceptance to Aztro, we will provide you with access to your Seller Dashboard, where you will be able to manage your products, Profile, invoices, and inquiries.
Your Brand's Profile is your digital display with everything needed to help stores get to know more about you and your products. Each Profile has:
1. General Description of the Brand
2. Brand's Location
3. Join date
4. Social Media links
Brand's Policies and Materials
3. Shipping and Return Policies
4. Behind the Scenes
6. Catalogs and Linesheets
Your email address will be your login credential to your Dashboard. All notifications regarding customer questions, orders, and other information will be sent to this address. Make sure this is the email address you regularly check to avoid delays in answering customer questions and processing orders.
Your physical address is used to keep your company’s records updated.
Note: Changing this address will not update the address used to calculate shipping for customers. If you update or change your shipping address, notify us at email@example.com so that we can update it in our system.
Your Biography or Brand Story will appear on your Brand’s Profile as well as in all of your product listings. We encourage you to share your company’s story and vision, as well as what makes it unique and how this translates to your products.
There are two types of logos used for Web and Invoicing.
Your Web Logo will appear on your Seller Profile. You may change this to a picture of you (if it applies, but we recommend you use your Brand’s graphic identity).
Note: Your logo will only update on your Seller Profile. We will use your logo on our Brand Search Section/To facilitate the search and clarity of the content, we have standardized its size and color to Aztro’s blue. If you would like to update this logo, please email us at firstname.lastname@example.org.
The ideal size for your cover image is 185 x 185 pixels. When saving from Photoshop, make sure to use “Save for Web and other Devices,” as this will ensure your images load faster on the Web. Feel free to use our Logo template as well.
The ideal size for your cover image is 185 x 185 pixels. This picture ideally includes the founders of the company, the team, or the most iconic product. When saving from Photoshop, make sure to use “Save for Web and other Devices,” as this will ensure your images load faster on the Web. Feel free to use our product image temp as well.
The ideal size for your banner image is 1920 W x 720 H pixels. When saving from Photoshop, make sure to use “Save for Web and other Devices,” as this will ensure your images load faster on the Web. Feel free to use our product image template found on your Dashboard under "Brand Resources and Templates."Banner Template
Feedback Reviews are a way for other buyers to communicate their experience both to you and to other buyers. It is a great way to show off your exceptional customer service and the high standards you carry for the products you sell and ship.
Buyers can qualify their experience with you on a scale of 1 to 5-star rating, plus a personal comment.
Whether the customer gives you a five-star rating or a one-star, we recommend you reach out to them and thank them for taking the time to provide you with Feedback. If there have been misunderstandings or problems with orders, this is an opportunity to straighten them out.
If after multiple attempts to make things right, you still feel that the review does not fully reflect the quality of your products or services, please reach out to us for assistance: email@example.com
We will investigate and help come to the best positive outcome.
Each Brand has its Shipping and Return Policies. They include:
1. Duties and Taxes
2. Preferred Carrier
3. Shipping Offers
4. Worldwide Delivery or Restrictions
5. Other Shipping Policies
1. Extended Return Period Policy
See the FAQ Section for Policies below.
Behind the Scenes is an image gallery where you can share pictures or videos of your process, your products in use, your offices, or any relevant images that complements your story and products. The Aztro team manages this section, so please email us with the content you would like to add, and we will do it for you.
Share with your customers your most acclaimed highlights in the press. Showcase the cover of the magazine or the article, so the customers would be able to download it and read further if they wish.
Catalogs and Look-books are a great way to showcase your Brand’s lifestyle and vision further. You can create these catalogs, but they must not contain any direct contact information.
Line-sheets are created exclusively by Aztro. We use these as part of our sales and marketing engagement with customers. As an early adopter, you will receive a complementary line sheet. You may request additional products to be added onto the Line-sheet from Aztro through a subscription or purchase.
We can take an existing catalog and embed it with links to your Profile as long as they do not contain any contact information or links that will make the customer outside of Aztro.
Linesheets other than those created by Aztro are prohibited.
Each Brand has its Shipping Policies based on the way they ship their products to customers.
Brands may decide to include Duties and Taxes are “Prepaid” or have customers “Pay on Delivery.” A shipment’s duty and the tax amount is based on the following:
- Product value
- Trade agreements
- Country of manufacture
Brands may specify the carriers you will use to ship your items and the service you regularly use, e.g., FedEx Air, UPS Ground, DHL Express, etc.
Some Brands may offer discounted or free shipping if the order reaches a specific threshold. If they do, it will be specified in this section of the Seller Shipping Policy.
Brands may specify where they can ship, or if they have a conflict of interest shipping to a specific location, or if you desire not to ship to a particular one.
If the Brand has specific requirements or Policies regarding how they ship their products such as FOB, Incoterms, Insurance, Handling Fees, or any other Shipping related terms, they will be listed on this section of the Brand's Policies.
Aztro’s standard return period is seven (7) days from the order delivery date. During this period, the customer will have an opportunity to inspect and initiate a Return/Replacement request if any of the contents in the shipment have arrived defective or with missing parts. All Brands are responsible for addressing return requests.
The Extended Return Grace Period is an extension over the seven (7) days to issue a return or replacement request. You may extend this period at your discretion.
Brands are required to reply to the customer's Return Request within five business days.
Your minimum Purchase Amount is the minimum amount you require from a customer to complete an order. This total can be fulfilled by one or multiple products. As customers proceed to their carts, it will display whether or not the Minimum Order Amount has been reached. If a customer does not meet the amount, he/she will be redirected to your other products to add more. This value should be greater or equal to the price of your lowest Minimum Order Quantity. The minimum Purchase Order Amount allowed is 100 dollars.
Note: When you update this MPA, it will update across your Seller Profile and Products and the Cart Requirements. However, it will not sync with our Brand Search, which we will need to configure for you. If you set or update a new Minimum Purchase Amount, please email us to firstname.lastname@example.org.
Suggested retail price is the price you recommend retailers to sell the product. You do not want to make your suggested retail price higher or lower than the price you sell your products at your direct to consumer channel.
If your margins are not sustainable, set the price where it works best for you and make sure your suggested retail price has at least a 35% markup.
When setting up your products’ Pricing, you will be able to specify Pricing for each of the three different types of Aztro customers (Retailer, Interior Designer, and Collector). Each customer is tagged in our platform only to see the Pricing relevant to them.
Slot pricing was designed to allow brands to give customers price breaks based on volume as well as to define their MOQ easily. To configure the Slot Prizing, please refer to your Brand Guidebook.
Yes. You can create ranges for our products with incremental discounts as the customer purchases more volume. For example:
Order Quantity (1-10) = $100 Unit Price
Order Quantity (1-100) = $90 Unit Price
Order Quantity (1-500) = $80 Unit Price
Order Quantity (1-1000) = $70 Unit Price
This will automatically be updated on the product's order.
Within your Dashboard, go to “Product Listings” and select “Add New Product” on the upper right. Please request your Brand Guidebook to learn how to add and edit products. If you have not received one, please let email us at email@example.com
No. You can manufacture your products anywhere in the world.
Note: Some retailers have preferences about where and how the products are made.
The Stock Keeping Unit is an easy way to make sure that orders are fulfilled correctly. Please review your SKU codes for every variant to make sure they are correctly configured. If you do not have an SKU number, you can create one by creating abbreviations of your Brand’s Name, Name of the Product, Option, and Variant name, or some combination of these.
Allure buyers with amazing pictures and a concise story about the product. Tell them about what makes your product amazing, what inspired you, the process, and the unique use of materials in your product. Avoid long technical descriptions unless it is vital to the functionality of your product.
If you need to upload more than ten products at once, our content team will help you. Please provide us with the following integration CSV sheet that should include all of the following information:
The ideal size for your product images is 1020 x 1020 pixels. When saving from Photoshop, make sure to use “Save for Web and other Devices,” as this will ensure your images load faster on the Web. Feel free to use our product image template as well.
We understand that each Brand ships products with different carriers and with different policies/We organized a Flat Rate shipping where you can specify how much shipping your orders will cost based on the total of an order or the total weight of a product.
You can set free shipping for your products when your product price includes shipping and handling costs or if you simply want to cover the cost of shipping for customers.
Yes. When configuring your Flat Rates, you will be able to specify that you will not charge for shipping for orders over a specific amount.
Standard Payment Terms
The payment will be provided in the form of 100% of the total of the Order minus Aztro's Commission, Transaction Fee, and Payment Fee, once the Brand provides proper documentation that the Goods have been shipped.
Aztro's Payment to Brand = [Order Total - (Commission + 3% Transaction Fee] + [Shipping Costs (if applicable) – 3% Shipping Transaction Fee (if applicable)] – Payment Fee
Aztro initiates the transfer of funds to Brand's Account the next business day after the Order has shipped. Payments typically take 24-48 hours, depending on the day of the Order.
The payout initiates the transfer of funds to your account the day after Order ships. Payments take 24-48 hours, depending on the day of the Order.
Preferential Payment Terms
To Brands with outstanding i) communication with Buyers and Aztro's team ii) management of the Goods on the Platform iii) lead times and shipping terms setup iv) a good track record of fulfillment, Aztro will offer a 50% / 50% payment terms. Upon accepting an Order, Aztro will initiate the transfer of 50% of the total of the Order minus Aztro's Commission, Transaction Fee, and Payment Fee within 48 hours of the Order being processed. The second installment will be provided proforma when the Brand provides proper documentation and proof that the Goods have been shipped. All payments are made using Payment Rails. Payments processed through other payment methods such as Paypal may incur different or additional Payment Fees.
Aztro's First Payment to Brand = [50% Order Total - (Commission + 3% Transaction Fee) - Payment Fee]
Aztro initiates the transfer of funds to your Account within 48 hours after the Order is accepted. Payments typically take 24-48 hours, depending on the day of the Order.
Aztro's Second Payment to Brand = [50% Order Total + (Shipping Costs - 3% Shipping Transaction Fee) – Payment Fee]
Aztro initiates the transfer of funds to your Account the next business day after the Order ships. Payments typically take 24-48 hours, depending on the day of the Order.
Aztro reserves the right to modify Payment Terms to Brands without notice, based and not exclusively on their responsiveness to onboarding their products, setting up terms, shipping terms and costs, performance, meeting lead time deliveries, shipment dates, customer response, defective rate, or numerous lost shipments.
For all payments we use TransferWise borderless account. It is very simple to set up that allows you to end and receive international payments without added fees. All US brands will just need to create an account, and as international brand you will be able to obtain a US routing number and account number through their service. Learn more about Transferwise here
Your first transfer is free when you apply this link to your account: https://transferwise.com/invite/u/aztroi
and apply it here
Moving forward you can invite friends and other businesses to send you payments through TransferWise and lower the fees on your transactions. Learn more
Step 3. Provide this code: https://transferwise.com/invite/u/aztroi
You may qualify to receive a 1099-K form if you meet certain profit and sales thresholds. If you receive a 1099-K form, Aztro is required to send a copy of the same form to the IRS and/or the tax authority of your state.
If you aren’t a United States brand and aren’t paid in USD, you won’t receive a 1099-K from Aztro.
Federal IRS Requirements
Aztro is required to issue a 1099-K form to you and the IRS if you meet both of these requirements:
You had $20,000 USD in sales through Aztro Payments during the calendar year.
You received 200 or more individual orders through Faire over that same period.
If you have multiple active brand accounts on Faire, each account will be assessed individually. For brands that have multiple accounts that meet either one of the thresholds, you will receive a separate 1099-K for each account.
What is a 1099-K form?
Aztro, like other marketplaces, is required by United States law to send out a 1099-K tax form.
A 1099-K form from Aztro reports the total gross sales income you received through Aztr Payments during the last calendar year. “Gross sales” includes the total sales + shipping cost for orders that were shipped and paid out that year.
Don’t worry, though – you only pay taxes on your profit (gross sales minus expenses including Aztro fees and deductions).
While Aztro is not able to provide tax advice to our brands, our goal is to help you understand and navigate these requirements. We want to make dealing with taxes as easy as possible.
When will I get my 1099-K form?
Aztro will mail out 1099-K forms to qualifying sellers by the end of January.
If you believe you’ve met the 1099-K requirements through Aztro Payments within the calendar year but haven’t received a 1099-K form in the mail by the end of February, click the “Contact Us” button at the bottom of this page.
You should also ensure that you have the correct taxpayer details, including the most up-to-date mailing address, on file with your shop.
Because Aztro is a United States incorporated company, If you are an international brand, we need information to ensure tax exemption on revenue from the United States. This process is equivalent to filling out a W-8BEN-E form to confirm and certify your tax exemption in the US. Please fill out the form, certify, sign and submit.
Like many IRS and Government documents this forms looks more complicated than what it really it. Please refer to the help document about what each section is requesting and if you need further assistance please email us with your specific question.